How did you find the service at Hatfields? I bought my V40 from there in November and have to say the buying process was painless but the overall impression was not exactly premium. After reading about Splodges experience I'm in two minds whether to take it there for servicing.
They were OK - they have put the right amount of oil in, which is the main thing (a few years ago I had a Fiesta 1.6 TDCI that a Ford dealer overfilled with oil during a service and led to it developing an oil leak from the breather and inlet manifold). Before you book, check the Service Price Indicator on Volvo's site as they originally quoted me £60 over Volvo's price until I pointed it out to them (they got £40 of that back by doing me over on a set of wipers though).
It wasn't particularly fast (I left it at 8.15am and they called me at 11.30am) and as I live an hour's drive away I was stuck there, so I walked up the A56 into Bury (about 30 minutes) and had a look round the market.You get free WiFi, tea.coffee and biscuits in the showroom, but that's pretty much expected for dealers in Volvo's market segment these days. It was fully valeted when I got it back, though they had spoiled it a bit by fitting and testing the new wipers after washing and polishing it. They sent me an email with a video of the inspection and phoned me to say it was ready, even though I was sat 15 feet away in the waiting area and the service manager had walked past me 3 times in the previous 10 minutes!
I had the opposite experience on the sales front there, unfortunately. I was lied to about it having DAB (and later found out it couldn't have it fitted), having been rushed though the test drive. I was told I could pick it up in 5 days time, but it turned out to be 3 weeks later, and only after I had complained to Volvo UK (by which time the salesman had left the dealership). After 6 weeks I hadn't had the V5, and made enquiries with the second salesman who had handed over the car. It turned out that they had never had the V5 from the original owner, as he had a private plate on it and hadn't transferred it to his new car. This meant I was driving round for a month with an unregistered car (they had put the plates back on that it had when it was originally registered, but that number would not be activated again on the DVLA's database until the private plate had been transferred off the car.
Needless to say, I wasn't very happy, and from the salesman up they didn't seem to be that bothered (after I complained to Volvo UK, they must have got on to the dealer principal as I was supposed to have a meeting with him before picking up the car, but he didn't show up after keeping me waiting for 20 minutes).