Join Date: Oct 2015
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How did you find the service at Hatfields? I bought my V40 from there in November and have to say the buying process was painless but the overall impression was not exactly premium. After reading about Splodges experience I'm in two minds whether to take it there for servicing.
Sorry for the lack of updates but here goes ...
Contacted the General Manager of the dealership who apparently kicked some ass and I got a phone call from the salesman. They were just waiting for some software that the car will need to update it to park pilot when the front sensors etc. have been fitted. He was supposed to have contacted me yesterday (Monday) to confirm a booking for Wednesday (Tomorrow) but he didn't (not really surprised as he has missed every promised call-back so far!)
I emailed them all again this morning issuing a "last chance before return of the car" type statement and got a phone call in less than an hour.
The salesman obviously struggled to remember his promises of a call and so I told him I would have no further verbal communication with any of them and I wanted everything from now on in writing/emails.
The car is going in tomorrow morning at 8am. Although they are supposed to be confirming this in an email which they haven't done as yet!! They are giving me a loan Volvo car while the work is being done. God knows if I will be posting good or bad tomorrow !?!?!?!?!?
You have gone very quiet on the subject and therefore suspect that all is not well.
Are you in a position to update the situation, as many I'm sure, would be interested to know the final outcome concerning the progress in having the matter resolved.
On the face of it, this dealer would appear to be seriously letting Volvo down over the handling of this complaint, and hopefully suitable action is being taken by the manufacturer to ensure that this type of problem is dealt with in a far better manner than has been the case so far.
Please let us know how you have got on. Good hopefully, or bad, whatever the case may be.
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