Fantastic service from Volvo Assist

I thought I'd share a recent experience I had with Volvo Assist on my 2016 V40 T3, as it was an amazing bit of customer care

I'd bought my V40 in March from a Volvo dealer in West Wales (Lloyd Motors, 60 miles away in Aberaeron) under the "selekt" approved used scheme. A couple of weeks ago I went to drive it out of the garage and I found the driver's side front coil spring had decided to break and jam itself in to the front face of the tyre.

The next morning I called the dealer I bought it off, who advised me to call up Volvo assist. The upshot was that my V40 got collected at a time convenient to me and trucked to the nearest Volvo dealer (Rybrook Chester, 40 miles away) and was dropped off on the Friday morning of a Bank Holiday weekend.

On the Tuesday I call up, fully expecting my car not to be ready, but it was all good to go that morning. I then called Volvo Assist to ask what the deal was with collecting the car fully expecting to have to sort my own transport to Chester, and they confirm they're sending me a taxi! One 40 mile taxi trip later and I've got my car back, a new spring and tyre (as it had done very few miles since being fitted at the last service in November) and a suspension alignment, all covered by the Volvo Assist and Selekt warranties.

Now I'm sure seasoned Volvo owners are not surprised by this, but for someone used to buying sub £2k bangers this level of customer care was a revelation!