[HPsauce]

So finally I have "something" in writing. But Volvo won't move from 60% goodwill contribution, they say they base that on factors such as age, mileage, service history and previous ownership of Volvo cars.
I've had company cars all my working life and Volvos were never an option; the first new (actually ex-demo) car I bought in literally 40 years was this V40 for use in our retirement! I expect that's a typical Volvo demographic group.
I'll probably ask the dealer to go back one more time and ask Volvo to think not only about previous ownership (explaining why there is none) but more about the future and our potential loyalty to their brand.

 

[driverjgp]

What's that turned into currency? Obviously past work that's been done to no avail has to be taken into consideration too.

 

[HPsauce]

I think the servicing dealer has made some adjustments and, given they are really just "piggy in the middle" are not being unreasonable. I've asked them a number of further questions to clarify everything that I now have in writing.
Meanwhile I've also informed and involved the selling dealer on the basis that any formal claim I make is likely to be against them, though none of us really want it to get to that stage. I believe they too will now talk to Volvo, they also advised a further call by me to Volvo customer services.

I'm not entirely happy with the servicing dealer, mainly around the length of time taken to get a diagnosis, but my main dissatisfaction is obviously with the level of responsibility that Volvo are prepared to take, especially as I think the underlying problem has actually been developing for quite a long time.

 

[HPsauce]

I'm wondering how my situation compares to those with diesel engine issues?
I get the impression that Volvo are more generous with those, maybe because they're commoner and there's more publicity?

 

[HPsauce]

Well Volvo came back a week ago and basically haven't moved.
After taking some advice I authorised (by phone) the work this Monday at the contribution level already agreed by Volvo; further action/claim by me is NOT excluded by doing this. I asked to be kept regularly updated on progress of ordering parts, expected repair schedule and actual progress.
Apart from a brief email Q&A to confirm my approval I've heard nothing at all this week..........

So I've still no idea when I'll get my car back, though I do have an XC40 on loan - far from ideal, but it does for now.

I've also got my other "modern classic" car back from a major overhaul so I'm using that whenever I can, it's much nicer to drive, but only goes to places where it's safe to park, never a supermarket!

 

[HPsauce]

Heard today that the new engine has arrived. Looking at up to 3 weeks from now to do all the work!