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Discussion Starter #1
Hi all, looking for some advice.

I bought my first V40 at the end of February 2020 (from Arnold Clark). A 2014 model, had around 47,000 miles on the clock.

At the end of July, I take the car to be serviced at a Volvo Arnold Clark garage. My service book was not stamped after the service, I was given no advisories on any belts and my service report gave me a big green tick next to the aux belt saying it had been checked...

4 weeks after my service... disaster strikes. The car wont start, I assume a dead battery. I had to end up getting the car recovered by a local garage, turns out the auxiliary belt had snapped - knocking the timing belt and ultimately destroying the engine.

The car was then taken back to the Volvo garage where it was serviced and I am being told it will cost £4,000 for a new engine. This price includes a discount from Volvo on the engine and a £1000 contribution from Arnold Clark. The garage have had my car for four weeks at this point.

Volvo state the aux belt should be good for 100,000 miles or 10 years, it snapped at 55,000 and 6 years. My question is, could the auxiliary belt have degraded to the point of snapping in the four weeks after the service? do the garage or seller have some responsibility, do Volvo need to take more responsibility? is legal action a possibility?

I feel I could have done nothing to prevent this and absolutely cannot justify spending £4,000 on a car that was bought 8 months ago.

Any impartial advice would be much appreciated.

Would also be good to check your own aux belts after reading this...

Many thanks,
Douglas
 

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check if your Arnold Clark dealer is signed up to the codes of practise. For me, if they checked it, and its been looked after as per schedule then someone needs to be picking up the bill. Looks like 6 months into ownership? you may need to prove the fault was there maybe with an independent technical assessment? were you offered a warranty? or an extension of warranty? if not, it may have been missold... theres a few avenues to explore
 

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Discussion Starter #3
check if your Arnold Clark dealer is signed up to the codes of practise. For me, if they checked it, and its been looked after as per schedule then someone needs to be picking up the bill. Looks like 6 months into ownership? you may need to prove the fault was there maybe with an independent technical assessment? were you offered a warranty? or an extension of warranty? if not, it may have been missold... theres a few avenues to explore
Much appreciated mate, I will look into that. I agree someone should be taking responsibility...

Thanks again!
 

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Much appreciated mate, I will look into that. I agree someone should be taking responsibility...

Thanks again!
They budget for the failings and expense along the way, of course the attitude will initially be its 6 years, youve had it 6 months etc, but they must understand consumers put their faith in the dealer, paying a premium price, and if said dealer had any doubt as to the vehicles suitability for retail sale it should have been auctioned off and not sold as a premium quality used car. We have expectations and rights to enjoy the vehicle free of major defects.
 

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Discussion Starter #6
They budget for the failings and expense along the way, of course the attitude will initially be its 6 years, youve had it 6 months etc, but they must understand consumers put their faith in the dealer, paying a premium price, and if said dealer had any doubt as to the vehicles suitability for retail sale it should have been auctioned off and not sold as a premium quality used car. We have expectations and rights to enjoy the vehicle free of major defects.
Put it better than I could, I totally agree. The reason I buy from a big dealership is knowing that there will be procedures in place to follow if I have a major complaint... thanks for the advice mate, needed it
 

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Hi all, looking for some advice.

I bought my first V40 at the end of February 2020 (from Arnold Clark). A 2014 model, had around 47,000 miles on the clock.

At the end of July, I take the car to be serviced at a Volvo Arnold Clark garage. My service book was not stamped after the service, I was given no advisories on any belts and my service report gave me a big green tick next to the aux belt saying it had been checked...

4 weeks after my service... disaster strikes. The car wont start, I assume a dead battery. I had to end up getting the car recovered by a local garage, turns out the auxiliary belt had snapped - knocking the timing belt and ultimately destroying the engine.

The car was then taken back to the Volvo garage where it was serviced and I am being told it will cost £4,000 for a new engine. This price includes a discount from Volvo on the engine and a £1000 contribution from Arnold Clark. The garage have had my car for four weeks at this point.

Volvo state the aux belt should be good for 100,000 miles or 10 years, it snapped at 55,000 and 6 years. My question is, could the auxiliary belt have degraded to the point of snapping in the four weeks after the service? do the garage or seller have some responsibility, do Volvo need to take more responsibility? is legal action a possibility?

I feel I could have done nothing to prevent this and absolutely cannot justify spending £4,000 on a car that was bought 8 months ago.

Any impartial advice would be much appreciated.

Would also be good to check your own aux belts after reading this...

Many thanks,
Douglas
The belt is very unlikely to have just failed and if if was due to wear and tear ( the belt on my Bmw has done 161k and still looks healthy)
It’s much more likely that it’s due to an issue with the tensioner the AC pulley or alternator (possibly seizure) it certainly would have shown signs 4 weeks earlier.
I did have the AC compressor pulley bearing fail on my xc90 that caused the ac pulley to run untrue. That started to shred bits off the belt. It didn’t snap though . Had exactly the same issue on a Honda Civic.
To be fair, both gave plenty of warning by means of horrible noises.
 

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Discussion Starter #8
The belt is very unlikely to have just failed and if if was due to wear and tear ( the belt on my Bmw has done 161k and still looks healthy)
It’s much more likely that it’s due to an issue with the tensioner the AC pulley or alternator (possibly seizure) it certainly would have shown signs 4 weeks earlier.
I did have the AC compressor pulley bearing fail on my xc90 that caused the ac pulley to run untrue. That started to shred bits off the belt. It didn’t snap though . Had exactly the same issue on a Honda Civic.
To be fair, both gave plenty of warning by means of horrible noises.
Thanks mate, sorry I’m not much of a car person... these issues with tensioner/ac pulley etc, would they have been picked up when checking the engine at service? No noise the day before the car stopped starting 🤔
 

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When you say it “stopped starting” did it at any point just , stop? A failed aux belt would stop the engine, sure it wouldn’t be happy due to no alternator but it wouldn’t stop. I have heard of aux belts failing in an elaborate way, destroying the timing belt cover and then the timing belt but I don’t believe this could happen without some fairly significant noises.
do you have volvo select warranty? Or volvo extended warranty? I guess if only 6months, should be the former.

when I say issues with Tension and ac etc I’m mainly thinking bearing failure , they wouldn’t necessarily check them directly but failing bearings typically make unpleasant noises long before they fall apart. If a bearing has seized solid, very suddenly, you would then also hear the noise of the belt slipping until ita burnt through and destroyed
 

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We have only just bought our Volvo V40 D4 about 3 weeks ago but when I was looking on the volvo website at a price on servicing my quote was just over £1000. Looking into the details of the service it was a 5 year service even though its on 27,000 miles but it included Cam belt, Aux belt and tensioner! I questioned the garage (Seat main dealer) before we bought it and they said they spoke to a Volvo specialist and they said that service is due at 90,000 miles or 10 years.

Maybe it is due at 5 years but seams very early Although going off the actual broken engine, last year my wifes BMW 1 series 15 plate had a strange noise on the Sunday afternoon but I was in the middle of fitting the kitchen before Christmas so I said I would look at it after work on the Monday. Monday morning she phoned me in work and said the car had broken down and was being recovered. Took it to a mates garage and its was the belt tensioner that had gone, snapped the aux belt and ruined the bottom engine cover and tanggled around the crank pully! We replaced it but 2 weeks later the car was going into limp home mode which turned out the timing chain had stretched ever so slightly when the Aux belt snapped so it was kicking up engine sensors on diagnostics as the timing was out. We changed the engine and sold the car in March.

If the car had been serviced at Volvo check their main website for a 5 year quote on your model see if they recommend the belt and pully to be changed then go back to them and ask if it was done or not? If yes then it shouldnt of failed, if No then you can ask why but PLEASE CHECK THE VOLVO WEBSITE AND DONT TAKE MY WORD FOR IT!! Hope thisd helps but might look into doing mine now!

Keep us updated
 

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Discussion Starter #11
When you say it “stopped starting” did it at any point just , stop? A failed aux belt would stop the engine, sure it wouldn’t be happy due to no alternator but it wouldn’t stop. I have heard of aux belts failing in an elaborate way, destroying the timing belt cover and then the timing belt but I don’t believe this could happen without some fairly significant noises.
do you have volvo select warranty? Or volvo extended warranty? I guess if only 6months, should be the former.

when I say issues with Tension and ac etc I’m mainly thinking bearing failure , they wouldn’t necessarily check them directly but failing bearings typically make unpleasant noises long before they fall apart. If a bearing has seized solid, very suddenly, you would then also hear the noise of the belt slipping until ita burnt through and destroyed
To be more specific, the day before it wouldn’t start - the power steering went randomly, then kicked back in. I then had a battery warning light when I parked up for the night... hence why I was thinking when it wouldn’t start that the battery had gone. No extended warranty, kicking myself for not taking one now!
Thanks mate, it’s all very helpful information
 

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We have only just bought our Volvo V40 D4 about 3 weeks ago but when I was looking on the volvo website at a price on servicing my quote was just over £1000. Looking into the details of the service it was a 5 year service even though its on 27,000 miles but it included Cam belt, Aux belt and tensioner! I questioned the garage (Seat main dealer) before we bought it and they said they spoke to a Volvo specialist and they said that service is due at 90,000 miles or 10 years.

Maybe it is due at 5 years but seams very early Although going off the actual broken engine, last year my wifes BMW 1 series 15 plate had a strange noise on the Sunday afternoon but I was in the middle of fitting the kitchen before Christmas so I said I would look at it after work on the Monday. Monday morning she phoned me in work and said the car had broken down and was being recovered. Took it to a mates garage and its was the belt tensioner that had gone, snapped the aux belt and ruined the bottom engine cover and tanggled around the crank pully! We replaced it but 2 weeks later the car was going into limp home mode which turned out the timing chain had stretched ever so slightly when the Aux belt snapped so it was kicking up engine sensors on diagnostics as the timing was out. We changed the engine and sold the car in March.

If the car had been serviced at Volvo check their main website for a 5 year quote on your model see if they recommend the belt and pully to be changed then go back to them and ask if it was done or not? If yes then it shouldnt of failed, if No then you can ask why but PLEASE CHECK THE VOLVO WEBSITE AND DONT TAKE MY WORD FOR IT!! Hope thisd helps but might look into doing mine now!

Keep us updated
We had our belts done at bang on 90k and 5 years (just happen to get to 90k in 5 years) by the volvo dealer. It was around £700. At the time it was just described as a cam belt service but they changed the aux belt and the aux belt tensioner too.
 

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We have only just bought our Volvo V40 D4 about 3 weeks ago but when I was looking on the volvo website at a price on servicing my quote was just over £1000. Looking into the details of the service it was a 5 year service even though its on 27,000 miles but it included Cam belt, Aux belt and tensioner! I questioned the garage (Seat main dealer) before we bought it and they said they spoke to a Volvo specialist and they said that service is due at 90,000 miles or 10 years.

Maybe it is due at 5 years but seams very early Although going off the actual broken engine, last year my wifes BMW 1 series 15 plate had a strange noise on the Sunday afternoon but I was in the middle of fitting the kitchen before Christmas so I said I would look at it after work on the Monday. Monday morning she phoned me in work and said the car had broken down and was being recovered. Took it to a mates garage and its was the belt tensioner that had gone, snapped the aux belt and ruined the bottom engine cover and tanggled around the crank pully! We replaced it but 2 weeks later the car was going into limp home mode which turned out the timing chain had stretched ever so slightly when the Aux belt snapped so it was kicking up engine sensors on diagnostics as the timing was out. We changed the engine and sold the car in March.

If the car had been serviced at Volvo check their main website for a 5 year quote on your model see if they recommend the belt and pully to be changed then go back to them and ask if it was done or not? If yes then it shouldnt of failed, if No then you can ask why but PLEASE CHECK THE VOLVO WEBSITE AND DONT TAKE MY WORD FOR IT!! Hope thisd helps but might look into doing mine now!

Keep us updated
Mine’s my wife’s car too ...
I’m guessing your Bmw is a 2.0 diesel? Timing chain issues are very common particularly on earlier ( upto 2011)
I hope my 6cly holds good
 

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Mine’s my wife’s car too ...
I’m guessing your Bmw is a 2.0 diesel? Timing chain issues are very common particularly on earlier ( upto 2011)
I hope my 6cly holds good
No it was the 1.5 diesel engine in a 2015 not the 2.0 one but yes they have their problems as ive had two 320d BMW's. Sold my last one as I was worried all the time that it would break!
 
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